Patient Financial Counselor III - Admitting [Santa Barbara]

EDUCATION AND TRAINING REQUIRED: · Demonstrates proficiency in all hospital billing and/or registration systems and procedures. · Demonstrates knowledge of insurance carriers, contracts and types of medical coverage. · Proficient in various Windows based applications. · Effectively communicate orally and in writing. · Demonstrates effective training skills. · Ability to maintain patient confidentiality in all aspects of patient affairs. · Strong interpersonal skills that reflect a positive attitude and a sense of commitment to our patients, work and community. · Minimum one year working experience with patient billing, Access Management, customer service or comparable training and experience which provides skill to perform the job tasks competently. KEY JOB DUTIES AND RESPONSIBILITIES: Competency review criteria are maintained as outlined in the departmental education/training and competency review procedures. · Maintains sustained superior performance and proficiency in key job duties of Patient Financial Counselor II. · Acts as consultant and/or resource to other hospital departments. · Reviews and maintains documents as needed to monitor the daily productivity and quality of Patient Financial Counselors (PFC). · Compiles monthly reports for management to measure departmental performance standards. · Trains newly hired PFCs and provides ongoing training in procedural updates to co-workers. · Acts independently as a problem solver and decision maker within hospital and departmental guidelines. · Acts in a lead capacity, providing work direction, in the absence of management. · Identifies and communicates new and pertinent information relating to job functions to co-workers and management. · Acts as a positive agent of change; creates and promotes enthusiastic and positive team working environment. · Participates in hiring process of departmental staff and provides imput into the evaluation process. · Performs other duties as assigned, assists with special projects. PHYSICAL REQUIREMENTS Role involves sitting, standing, walking, twisting, pushing, pulling and lifting. Requires the ability to perform in complex and often stressful situations. Meets "Physical Requirements" for the position. · Occasional to frequent prolonged sitting, standing or walking. · Requires extensive written and verbal communications. · Manual dexterity and mobility required to perform clerical support functions. · Considerable reaching, stooping, bending, kneeling, crouching. · Lifting, pushing, pulling of supplies, equipment, or patients with or without assistance. · Frequent moderate to heavy physical effort (life/carry up to 50 lb.). VISION, AUDIO, VERBAL REQUIREMENTS · Far Acuity: ability to see clearly at 20 feet or more. · Near Acuity: ability to see clearly at 20 inches or less. · Depth Perception: ability to judge distance and space relationships. · Accommodation: ability to adjust vision to bring objects into focus. · Audio: ability to hear telephone, verbal, radio communications and various alarms. · Verbal: ability to speak English, communicate clearly on the telephone.