Patient Relations and Accreditation Coordinator

- CA Registered Nurse

Acts as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Coordinates the preparation for and participation in actual regulatory and accreditation surveys, adverse event and patient complaint investigations, specialty certifications and other activities to maintain Cottage Health System in a state of continual readiness.

Bachelor's degree in Clinical Social Work, Nursing, Public Health or related field required. Advanced Patient Relations Certification required, if not then achieved within 2 years required. California RN licensure required.

Advanced skills with Microsoft applications including Outlook, Word, Excel, PowerPoint and other web-based applications. Able to produce complex documents, perform analysis and maintain databases.

3 years work experience handling customer complaints/grievances.