POSITION SUMMARY Responsible for productive housekeeping work which shall include, but not limited to, patient area cleaning, floor buffing, stripping, carpet shampooing, extracting, project work, discharge and terminal cleaning, and hands on training of housekeeping employees. REPORTS TO: Director of Environmental Services. ESSENTIAL JOB DUTIES 1. Works under the direction of the Director of Environmental Services with authority over all personnel assigned. Issue instructions and guidance, and takes corrective action when necessary. 2. Responsible for hospital policies, rules and procedures per training procedures and hospital directives. 3. Establishes and maintains good rapport and communication with the hospital staff. 4. Works closely with each member of Environmental Services staff and staff assigned to ensure optimum cleaning results and strict adherence to prescribed policy. 5. Ensures that areas of responsibility are maintained in an acceptable manner, including all equipment used by employees. 6. Ensures that all employees receive the necessary training before beginning work in an area. 7. Ensures that all employees are under area of responsibility are knowledgeable concerning all equipment and supplies. 8. It is understood that the Lead Person will spend all time available when not actively engaged in productive housekeeping tasks on the floors working with and improving the employees' performance. 9. Actively involved in conducting Quality Control Inspections as assigned by the Department Director. 10. Responsible for records pertaining to daily bed making activities. 11. Demonstrates professionalism, communication, and compassion with regard for human dignity. 12. Maintains the highest standards of conduct in hospitality, excellence, appearance, attitude, respect and teamwork. 13. Uses best judgment in all interactions with customers which includes patients, families, coworkers, Medical Staff, community members and all other persons. 14. Demonstrates responsibility in maintaining confidentiality of hospital information and data within the scope of the position. 15. Cooperates fully in all risk management activities and investigations. ADDITIONAL JOB DUTIES 1. Demonstrates knowledge of and follows all safety practices, standard precautions, principles of electrical, fire and life safety procedures. 2. Demonstrates initiative and self-improvement in job knowledge and skills. 3. Participates in department quality improvement activities . 4. Demonstrates compliance with Hospital policies and procedures. 5. Performs other duties as assigned. KNOWLEDGE/ SKILLS/ ABILITIES/ INTERPERSONAL SKILLS/ CRITICAL THINKING SKILLS 1. Education and experience which provide skills to perform the job task competently. 2. Knowledge of cleaning large facilities. 3. Knowledge of proper use of cleaning fluids. 4. Ability to establish a working routine and remain on schedule. 5. Effective verbal and written communication skills. 6. Strong interpersonal skills that reflect a positive attitude and a sense of commitment to clients, work associates and the community.