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Manager - Non-Government Follow-up & Customer Service Job

Cottage Health - Accounting & Finance Careers

Job Number: 17003

Facility: Cottage Health System

Location: Santa Barbara, CA

Shift: Days

Schedule: FULL-TIME EXEMPT (FE)

Hours: Varied

Full Job Title: Manager - Non-Government Follow-up and Customer Service


Responsible for managing the daily operations of the non-government follow up area in Patient Financial Services. This includes follow-up of inpatient and outpatient accounts receivable within any non-government program (e.g., HMO, PPO, Workers' Compensation, Commercial Insurance, Self Pay). Responsible for ensuring complete, accurate and timely follow up and collection of outstanding accounts receivable for hospital services rendered. The position also actively participates in other management activities including but not limited to short and long range planning processes, and budget development and implementation.


A baccalaureate degree from an accredited college or university with a degree in business, hospital administration or public health preferred.

Minimum: 5 years' Patient Accounting and/or Admitting experience including minimum 2 years' experience with Medicare and Medi-Cal payors in a healthcare environment. Also to include minimum 2 years' management experience in a hospital or healthcare setting.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Demonstrated knowledge of patient accounting processes related to government payor requirements. Proven ability to manage large numbers of staff, including a variety of clerical positions. Expertise in healthcare billing and collection practices and procedures. Expertise in utilizing software applications to maximize automation and efficiency in a business office setting. Able to learn new software applications and/or programs as needed. Proficient with Microsoft Office Suite, and Epic experience preferred.



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