📁
IT
💼
Cottage Health
📅
190001YP Requisition #
Under the supervision of the Director of Technology Operations, the IT System Engineer - Citrix is responsible for implementing day to day ISD program requirements to ensure that Citrix virtualization environment and associated systems are functioning efficiently, effectively, and securely for a 24x7, mission critical, high availability, multisite enterprise in support of roughly 6,000 users.

More specifically, this functionality includes multiple Citrix XenApp, XenServer, and XenDesktop 5.0, 6.5, 7.x farms and sites. It also includes application virtualization, publication and delivery within these sites. User profile management, VDI desktop image engineering, publication, and delivery management are also included within the scope of this role. Load balancing Citrix functionality both internally and externally using Netscaler and Storefront are also included. This position is also responsible for proactive and reactive monitoring of the entire Citrix environment and associated infrastructure using both native Citrix tools and existing 3 rd party systems. Implementing security best practices and adhering to Cottage internal security and compliance policies and procedures is required. Monthly patching of the Citrix server infrastructure and the VDI endpoint environment are required. Maintaining a small, replica test environment is also required. The role also requires knowledge of and some responsibility for associated infrastructures such as required MS SQL databases, VMWare hosts and guests, Windows Servers, LAN networking, WAN networking, storage networking, and SAN/NAS functionality. This position is responsible for the design and management of the Citrix Receiver configurations and endpoint devices required within the environment. Documentation of all facets of the environment are required. Backup, disaster recovery, and business continuity responsibilities are also included. The role also involves considerable collaboration with internal Cottage ISD staff and multiple contracted managed service providers. This position also has strong ties to the Cottage Information Security and Compliance Department and requires tight coordination and collaboration. Adhering to ITIL guidelines for change management, asset management, incident management, service request management, and documentation are also required.

 

LEVEL OF EDUCATION


Minimum: Bachelor's degree in computer science, information technology, engineering, or a related field, or combination of education and experience, using the standard of two years of experience equals one year of college.


CERTIFICATIONS, LICENSES, REGISTRATIONS


Minimum: Citrix Certified Associate CCA-V or Citrix Certified Professional CCP-V Preferred: Citrix Certified Expert CCE-V, CCP-M, VMWare VCP, Microsoft MCP, ITIL Foundation, and/or storage and networking vendor certifications


TECHNICAL REQUIREMENTS


Minimum: Expert level understanding of TCP/IP, internet and intranet network applications and protocols. Advance level understanding of LAN/WAN/Storage networking, Windows server administration, VMWare VCenter administration, load balancing, cloud computing, colocation, and storage systems. High level knowledge of MS SQL server administration. High level knowledge of backup, disaster recovery, and business continuity concepts and operations. Ability to design, implement, administer, manage, troubleshoot, optimize, monitor, and upgrade Citrix related infrastructure and endpoint related systems within an enterprise level, 24x7, multisite, organization consisting of nearly 6,000 users and 400 servers.


YEARS OF RELATED WORK EXPERIENCE


Minimum: 1 year of general system, network, or IT administrator or support experience and 2 years of dedicated Citrix and virtualization system related work experience.


Preferred: 3 years of general system, network, or IT administrator or support experience and 7 years of dedicated Citrix and virtualization system related work experience.

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