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Revenue Cycle
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Cottage Health
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180000G9 Requisition #
Under the guidance of the Patient Access Director, the Patient Access Manager, Pre-Registration is responsible for planning, coordinating, controlling and managing the daily operations of the Patient Access pre-registration areas. Responsibilities include oversight of Patient Access operations including: pre-registration, eligibility, benefit verification, pre-authorization, patient out-of-pocket price estimation and point-of-service cash collections. Provides vision and leadership over all Patient Access pre-registration operations and establishes/maintains policies and procedures to ensure compliance and consistency of application.     

Major Accountabilities:

Oversee and manage all pre-registration aspects within the Patient Access Department including pre-registration and financial clearance at CH while establishing and implementing productivity tracking and quality controls to ensure that processes are in compliance with all local, state and federal regulations. Provides coaching, training, guidance and support to supervisor staff to promote their success. 

Work with the Director to develop departmental goals, key performance indicators and objectives. Develops, tracks, maintains and reports department KPI goals. Action plans are developed and implemented in response to identified gaps. 

Identifies, recommends and implements changes and process improvements to comply with department initiatives and department specific goals, as well as promote industry best practices. Actively pursues, participates, and recommends system improvements and solutions for existing and new systems. Works with the Director to develop policies and procedures that support best practice. Ensures departmental compliance with all CH organization requirements and expectations. Actively participates as a contributor, directly or indirectly, to the Cottage Health Compliance and Integrity program to ensure corporate compliance in all areas related to the revenue cycle.

Collaborate with other departments to ensure departmental and CH policies and procedures are adhered to and to identify opportunities for improvement. Works closely with other departments to foster positive working relationships and continuity within workflow processes crossing over departments. Works with department leadership to develop, monitor and coordinate consistent workflows and procedures across all teams. 

Qualifications: 

Bachelor's degree in Business, Healthcare Administration of related field is required.

Excellent computer skills with intermediate or better use of Excel (i.e. sorting, pivot tables, graphs, etc.) and other reporting/analytical tools including Visio. Ability to extract data from various software systems. 

Detailed knowledge of system tools and functionality used to perform patient access functions. 

Three (3) years of hospital or large physician group revenue cycle experience, including patient access, admissions or similar revenue cycle functions. 

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