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Cottage Health
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190000S9 Requisition #

The Telehealth Project Coordinator will oversee the end-to-end completion of initiatives supporting the Cottage Health telehealth/virtual care strategy. This role will serve as a liaison/analyst between Cottage Health and virtual care vendors. This individual will work with multiple departments to deploy and grow planned virtual care and innovation initiatives. The Telehealth Project Coordinator will be critical in the continued scaling of existing virtual care platforms, as well as eventual expansion of future platforms as part of the Cottage Health virtual care strategy to expand access and care through available technologies. The Telehealth Project Coordinator will report to the Website and Digital Marketing Supervisor.


·         Position will oversee the operational delivery of the health systems direct to consumer and direct to patient virtual care platforms. They will review daily reports and act as needed to ensure the platforms are running efficiently. Manage the end-to-end completion of initiatives supporting the Cottage Health virtual care strategy. Work with multiple teams within Cottage Health to ensure delivery of care.


·         Work with outside vendors as needed to maintain and advance virtual delivery of care to current and new patients. In addition to being Cottage's primary contact with all virtual vendors, the position will update marketing leadership on specific performance metrics. They will monitor user experience and provide service recovery and platform adjustment suggestions.


·         Provide support, service recovery for users and medical providers, and manage patient/consumer surveys.


·         Document the project, define key performance indicators and implement enterprise level measurement, analytics and reporting methods to gauge success.


LEVEL OF EDUCATION


Minimum: Bachelor’s degree


Preferred: Degree in virtual health care, digital media, communication or related field.


TECHNICAL REQUIREMENTS


Minimum: Will demonstrate intermediate knowledge of Microsoft Excel, Word, Outlook and PowerPoint


YEARS OF RELATED WORK EXPERIENCE


Minimum: 3 years of professional virtual health care experience 


Preferred: Non-profit, digital media, communication, and/or healthcare experience


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